We value you as a customer and we know how much privacy means to you. We will inform you of our policies for collecting, using, securing, and sharing customer information.
We do not sell customer information.
We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
We do not share customer information with anyone unless:
You expressly authorize it; or
It is permitted or required by law; or
Your insurance policy contract with us permits us to do so.
We afford our prospective and former customers the same protections as existing customers with respects to the use of personal information.
Information We May Collect:
We collect, use, and share information we need to conduct our business, to advise you of our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below.
How We Use Information About You:
We use customer information, including consumer report information, to underwrite and/or rate your policies and products, process your claims, ensure proper billing, service your accounts, and offer you other insurance and financial services products that may suit your needs.
Our website contains a form that you can complete and send to us over the Internet. This form requests information about you (such as your address and telephone number). This form is encrypted when it is sent over the Internet which helps protect this information from being intercepted as it is transmitted over the Internet. This is a more secure way of sending us information than sending us general public e-mail. Therefore, we suggest that you always use our e-mail form whenever you wish to send us e-mail. Whenever you communicate with us via Internet e-mail, we will retain the content of the form, the e-mail address and our response. This allows us to maintain an audit trail of our contact and to provide you with the product, service or information you may have requested.
Firewalls and Routers:
We use firewalls and routers to create a "doorway" between the Internet and our internal computer network. This doorway restricts access to our internal computer network. Data transmissions that are sent through our firewall and routers to our internal computer network are subject to verification by the firewalls and routers. We are able, thus, to control the data transmissions that gain access to our internal computer network.
We may share information about you with person or organizations inside or outside our company as permitted or required by law, including sharing with companies that perform services for us or with whom we have joint marketing agreements. These agreements allow us to provide a broader selection of insurance and financial products to you. We may also share customer information with other companies offering products designed for federal employees, consumer reporting agencies, and with other entities as needed to handle your claim and to protect against fraud and unauthorized transactions.
For state privacy law information, please see here
Children's Online Privacy Protection Rule ("COPPA")
CRC Group strictly follows the federal guidelines of the Children’s Online Privacy Protection Act (COPPA), which gives parents control over what type of information is collected online about their children. We do not knowingly collect, maintain, or use personally identifiable information from children under age 13 on our websites. We are not responsible for the data collection and use practices of nonaffiliated third parties that are linked from our websites. Visit the Federal Trade Commission’s COPPA Website for more information.